Frequently Asked Questions
Everything you need to know about your K-Swiss performance and style.
How long does shipping take for my K-Swiss order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their tennis or lifestyle gear sooner.
What is your return policy for performance footwear?
We offer a 30-day return policy on all unworn items in their original packaging. Please note that performance shoes must be in brand-new condition to qualify for a full refund.
Does K-Swiss offer a warranty on tennis shoes?
Yes, specific performance tennis models come with a 6-month outsole durability guarantee. If you wear through the outsole to the midsole within six months of purchase, you may be eligible for a replacement.
How do I find the right size for K-Swiss shoes?
Most K-Swiss shoes run true to size. We recommend checking our detailed Size Guide on each product page, which includes measurements for US, UK, and EU sizing to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for interest-free installments.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.