Returns & Exchanges
K-Swiss is committed to your satisfaction and offers a 30-day return window for all unworn, original condition footwear and apparel. We provide a streamlined process to ensure you get the right fit or a full refund as quickly as possible.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to locate your purchase.
Select Items and Reason
Choose the items you wish to return or exchange and provide a brief reason to help us improve your future shopping experience.
Print Prepaid Label
Download and print the prepaid UPS shipping label provided by the portal and securely package your items in their original K-Swiss shoebox.
Drop Off and Track
Drop your package at any authorized UPS location; your refund or exchange will be processed within 7-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing